Refund Policy

Our Satisfaction Guarantee

Joe Cool Cigar is committed to 100% customer satisfaction. If you are not satisfied with your purchase for any reason, you may return or exchange your item within 60 days of the ship date.

Returns & Exchanges

We accept returns and exchanges within 60 days of the ship date. There are no restocking fees. To help us process your return or exchange quickly, please contact us with your order number and the item you would like to return or exchange.

Refunds

Once your return is received and processed, your refund will be issued to the original payment method used at checkout. Please allow a few business days for your bank or credit card provider to post the refund to your account.

Return Shipping

If the return is due to an issue with your order, please contact us so we can help make it right. For general returns or exchanges, return shipping instructions will be provided when you contact us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and a photo of the issue. We will work with you to resolve the problem quickly.

Questions

If you have any questions about a return, exchange, or refund, please contact us through our Contact page and include your order number so we can assist you as quickly as possible.